The managing director of Midlands-based publishing software developer PCS has hailed his company’s achievement of the ISO 9001 quality standard as a benefit not only to PCS, but more especially to its customers.

Phil Walker, welcomed confirmation of the accreditation, saying: “While we are proud to be able to proclaim that PCS is ISO 9001 certified, what that actually does is send out a message to our customers that we take quality seriously.

“It should give them the confidence to know that we are taking care in everything we do, continually scrutinising the software we deliver and the way we deliver it, to ensure that we’re always looking to be the best we can be on their behalf.”

He added: “The accreditation sets us apart as a UK publishing software developer and supplier and it acknowledges that we have reached a measurably high standard in our business processes.”

ISO 9001 also requires companies to maintain a rigid set of key business processes which can be monitored to ensure they are working as they should. It also demands effective record keeping and quality assurance procedures, which are expected to be continually improved.

Said Walker: “It’s a process that doesn’t stop. Achieving ISO 9001 is the platform on which we expect to build as we continue to develop industry-leading software for our customers.

“There are standards we have to meet. People can be confident they have been met and that we have a high quality approach to customer service.”

PCS has been serving the UK publishing industry for more than 35 years and has developed a range of software products covering all aspects of publishing, including its brand new award-winning digital content management and publishing system, Knowledge.

The browser-based system, launched at Publishing Expo in London in March, has been developed from the ground up to give publishers the genuine simultaneous multi-channel publishing capability they have been looking for to compete in today’s challenging market. On one fully-integrated platform, Knowledge embraces the full spectrum of media output from print, through web to smart phone and the latest media readers such as the iPad.

For further information contact Lawrence Hill, Commercial Director, PCS.

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